Credit

1. Open billing must have been established prior to the date of the purchase. Requirements for credit application are as follows:
a. Request or obtain a credit application. (Download version available.)
b. Complete the necessary information and return to Gooch Brake.
c. States Sales Tax Exemption number must be furnished, signed and on file. (i.e. Farm- DOT/ICC,etc.)
2. Our terms are net 10th of month following purchase.
3. Late charges are assessed after 30 days at a rate of 1.5%.
4. We accept MasterCard, VISA, American Express, and Comchecks.
5. We also can arrange for EFT (Electronic Funds Transfer).
6. Accounts outstanding beyond sixty days or more are automatically placed on credit hold.

Returned Goods Policy

When returning merchandise for credit that has been purchased during the previous 30 day period, a copy of original invoice must accompany all parts returned, so as to receive full credit for purchases. If merchandise was purchased more than 60 days previous but less than 120 days, credit will be issued at the original price of parts less a 15% handling charge. Prior approval must be obtained before any merchandise can be returned more than 120 days since date of purchase, or without copy of original invoice.

Core Returns

A handling charge will be applied on all cores returned later than 30 days, and a copy of the original invoice must be included on all cores returned for credit. Core value may differ from invoice due to "condition of" or "type of" core returned.

Warranty Policy

Gooch Brake & Equipment does not warrant any products beyond the warranty as offered by the product manufacturer. The warranty policy of each manufacturer may vary. In some cases warranty material will be replaced free of charge, on the spot, and in other cases there will be a charge for replacement material, until the disposition of the product has been determined by the manufacturer.

Merchandise Damaged in Shipment

Claims for parts or merchandise damaged in shipment are to be made directly to the freight carrier. The U.S. Post Office Department assumes responsibility for items damaged on insured or C.O.D. shipments, and claims should be made with the local Post Office accompanied by damaged merchandise and shipping carton. U.P.S. assumes responsibility for their shipments and damaged claims are to be made directly with U.P.S. Any shortages in shipment must be reported within five (5) working days.